Service Agreement


1. This agreement will be only become effective once our terms have been accepted and the initial fee has been paid.


2.1 The client must agree regular payments by standing order mandate or other approved method authorising payment as specified on the agreement. The payments will be made monthly in advance. Such payments will continue until this agreement is terminated.

2.2 The client is responsible for payments to any cleaner used by the client at the agreed hourly rateshown on the agreement (subject to increases due to clause 4.2).

2.3 The first months management fee is included within the initial payment. The initial payment specifiedon the agreement should be paid by cheque or other means prior to any work commencing.


3.1 The company will not forward the standing order mandate to the clients bank until a cleaner has been allocated and payment will commence one month after the first clean.

3.2 The client is responsible for the cancellation of their standing order mandate on termination of this agreement. If the client fails to do this the company will charge an administration fee of 18.50.


4.1 The client is responsible for weekly payment to the cleaner and should agree a mutual arrangement for payment.

4.2 The cleaners on the company register will be due a % increase in wage in line with any % increase in the minimum wage. The client will be responsible for implementing this.

4.3 The client is to provide cleaning materials and the use of a working vacuum cleaner and iron (if appropriate).

4.4 To meet with the cleaner prior to commencement of the service and give full instruction to the cleanerand point out any items requiring special care.

4.5 To advise the company of any change in day of the week or hours required for cleaning within thepackage agreed overleaf, to enable the company to make the necessary changes to the register.


5.1 We are fully insured for public liability for up to a maximum of two millionpounds. Please note, in order to keep our charges at a very competitive rate, our insurance is subject to an excess of 250 on all claims, for which you would be responsible. The insurance cover is offered to provide peace of mind in the event of any major incidents..

5.2 The insurance policy is subject to a number of further terms and conditions and further details are available from the company on request.


6.1 Neither the company or the cleaner will accept liability for bleach products or bleach based products including toilet duck used by the cleaner. Instructions to use these products are at the clients own risk.


7.1 Either party can terminate this agreement only by giving one months notice in writing

7.2 For a period of twelve months following termination of this agreement the client will not employ the services of any cleaner who has been introduced as a cleaner by the company to the client. Should the client employ the services of a cleaner introduced by the company without paying the service charge, the company will charge a fee equal to twelve months service charge as shown on the agreement.

7.3 Should the company fail to provide a cleaner within the first four weeks of the agreement, the client may request termination of the agreement and a refund of the initial payment .

7.4 Should the client cancel this agreement during the first eight weeks the initial payments will not be refunded unless the company is proven to be in serious breach, in which case the client may be entitled to a proportionate refund

For terms and conditions click here

Questions and Answers
Contact us

 ©2009 All rights reserved

Domestic Cleaning Services in the Counties of Norfolk.

Norfolk Maids

The Housekeeper Register


07788 532229